Unified 911 Hotline Goes Live Nationwide on Sept. 11

News | National Posted on 2025-09-06 20:44:07

MANILA – Starting Sept. 11, Filipinos in emergencies will only need to dial one number: 911.

The Department of the Interior and Local Government (DILG) announced that the unified hotline will replace more than 30 fragmented emergency numbers previously used across the country.

The service, free and available 24/7, is designed to be language-sensitive—calls in Tagalog, Cebuano, Ilocano, Waray, Tausug, and other dialects will be understood and acted upon. The target response time is five minutes, with trained call takers assuring callers that “help is on the way.”

For decades, multiple hotlines caused confusion and uneven response times. The Unified 911 system integrates police, fire, medical, disaster, and local government responders into one network, linking agencies such as the Philippine National Police, Bureau of Fire Protection, and Bureau of Jail Management and Penology.

“Unified 911 should not just be a hotline—it is a lifeline,” DILG Secretary Jonvic Remulla said. “Every second matters, every call matters, every life matters. This is government fulfilling its promise that help will always be within reach.”

Remulla added that the reform reflects President Ferdinand R. Marcos Jr.’s priority of strengthening public safety as the foundation of resilient communities.

“By cutting delays and uniting responders, the hotline gives families confidence that they are safer in their homes, on the streets, and in every barangay,” the DILG said.

NPO News Team | PNA-PR

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